A hosted PBX solution is a great way to save money on phone service. It offers a number of benefits for businesses, including savings on initial setup costs and recurring maintenance expenses. In addition, the system allows companies to easily adjust the phone system as their needs change. Whether the company has several locations or operates on a smaller scale, a hosted PBX solution can be a great choice.
Hosted PBX systems are particularly useful for organizations with customer service teams. They enable sales team members to take calls from anywhere. In addition, they can integrate with CRM software and allow employees to participate in virtual meetings. This helps keep customers happy.
Companies can also use a hosted PBX to help employees work from home. Many employers are recognizing the advantages of offering their workers this type of flexibility. Having the ability to work from home allows for happier employees. Also, the increased mobility increases satisfaction among customers.
With a hosted PBX, the phone system is located in the cloud, which means it is not on-site and requires no additional equipment. The equipment is stored in a secure data center, and the service provider maintains the software and hardware off-site. You only have to purchase the features you need. As your business grows, you can add lines and extensions, and your phone system will grow with you.
Another benefit of a hosted PBX is the elimination of on-site maintenance costs. With an on-site PBX, you may have to hire an IT expert to maintain the system. Alternatively, you can pay the PBX service provider to handle the maintenance. By outsourcing the maintenance of the PBX, you can focus on other important aspects of your business.
With a PBX cloud-based system, your staff can work from any location, which improves communication. This is especially beneficial for employees who are on the move. For example, if a sales manager is traveling, he or she can send a call to a supply manager on a desktop computer.
Some of the most common uses for a hosted PBX include healthcare, finance, and technology. However, the benefits extend to virtually any industry.
One of the biggest advantages of a hosted PBX is the fact that it is very easy to install. When you sign up, you will be assigned a Success Hero who will guide you through the switchover. Once you’ve set up the system, you can make and receive calls using any device, including cell phones and softphones.
The best hosted PBX solutions include six key features. These are call forwarding, hunt groups, voicemail to email, call forwarding, video conferencing, and unified communications. All of these functions offer enhanced functionality to the user, as well as added security and reliability.
The transition to a hosted PBX can be made easy if all the team is on the same page. It’s important to explain the new system to your employees, and let them know how long it will take to implement.